Companies have changed their work expectations by combining on-site work with targeted remote work in a new hybrid model. From fringe benefits and a commitment to diversity, fairness, and inclusion to flexible working hours and stricter communication tactics, employees expect companies to better support their lifestyles, both in and out of work. To address these challenges, organizations use tools to collect information and data about employee experiences and understand what they need as they work remotely.

As you adapt to the hybrid work model, be sure to regularly review your team and get feedback on how to improve employee interactions. Armed with this knowledge, work closely with field teams to develop employee experiences prototypes that can include processes, web tools, portals, and physical space design.

Companies have explored various ways to keep employees connected and collaborate while telecommuting is becoming a constant reality. As virtual collaboration has become the organization’s desire, the common ground has become even more critical than before, where new leadership skills and the employee journey intersect. Building on the lessons learned from months of telecommuting, here are strategies for rethinking the culture and improving employee experiences.

First of all, starting by understanding your organization’s Employee Experience Maturity (EX) baseline and looking for opportunities to achieve what your employees truly want from the job will influence the methods you choose to use but here are 5 of our top ways to improve your employee experience. According to Jacob Morgan, the author of Employee Benefits, employee experience is influenced by cultural, technological and physical conditions.

Creating a Culture of Caring
While it seems almost counterintuitive, promoting a holistic approach to employee experience can lead to high ROI. After all, if you promote a culture of service, you will see 4x more revenue growth than companies with a weak corporate culture. Help employees take care of their wellbeing so they are less likely to get sick leave, are more involved, and as a result do their jobs better.

Flexible Work Policies
According to Forrester, 53% of employees want to work more often from home after the pandemic and expect more full-time telecommuting workers in the future. Agile working is nothing new, but some organizations have not fully adopted it and are only implementing a temporary teleworking model after being infected with COVID-19.

In the aftermath of a pandemic, flexibility becomes more of a short-term solution or advantage than an essential employee experience component. Give your employees more freedom of choice and responsibility for their programs to show that you trust them. Explore compact four-day or hybrid accommodation models to help meet the needs of your employees and provide them with a better work-life balance.

Right Employee Engagement Strategy
An employee engagement strategy is based on understanding the company’s culture, using employee feedback, and investing resources to drive change and improvement. Leveraging technology to monitor employee experience and implement organizational, political, and cultural change based on the input received will help make employees happier, more motivated, and more productive. It can also require a significant mindset change: how organizations attract, engage, develop and retain their people.

To create a successful employee engagement strategy, you need to understand the culture of your organization, your expectations for employees and the expectations that they place on you as an employer.

Learning & Development
Employee experiences are not about perks, parties, traditional HR functions, staff development, technology, corporate branding, compensation, open space, employee lifecycle, or treating employees like customers. Similarly, an employee’s experience is no longer influenced by individual factors such as payor line manager; it is much more than the technology they use to their physical work environment and learning and development opportunities.

As marketing and product teams have gone beyond meeting customer needs to look at their overall experience, human resources are reorienting their efforts to create programs, strategies, and groups that continually understand and improve the overall employee experience. Some organizations are now looking to take a more holistic approach to improve the employee experience. They have become involved in remuneration (including wages and benefits), training and career development, employee engagement, and corporate culture.

At Insightek Global Consulting, we follow a hybrid model of creating better workplaces and employee experience.

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